SERVICE
Charging Services
Frequently Asked Questions
- Q: What products do we manufacture?
- We mainly produce home charging piles for new energy vehicles, portable charging guns, and various adapters.
- Q: What power ratings do our charging stations have?
- The main power ratings are 3.5kW, 7kW, 11kW, and 22kW.
- Q: Which car models are compatible with our charging stations?
- There are four standards for charging gun heads: Chinese standard, European standard, American standard, and Tesla standard, which are compatible with 99.9% of car models worldwide.(The English abbreviations for the four gun head standards are: GB/T, Type 2, Type 1, and NACS)
- Q: What voltages do our charging stations support?
- Our charging stations support voltages of 120V, 220V, 240V, 380V, and 400V.
- Q: Our product warranty period
- Our product has a 24-month warranty period.
- Q: Do you support OEM/ODM?
- Yes, we support brand customization services and soft customization with very low minimum order quantities.
- Q: Our delivery time
- Non-customized sample orders are shipped in 3-5 days, customized samples in 7-10 days, and mass production orders in 10-30 days.
- Q: Our payment method.
- We accept payment methods including credit cards, bank transfers, and letters of credit (CC, T/T, L/C).
- Q: Logistics and Transportation
- We can ship to anywhere in the world via sea, air, and land transportation, and we support door-to-door delivery. Just tell us your address and you can wait to receive your goods.